When an alarm is raised, the alarm is in a Detected state and the Alarm Soak Period begins. The alarm remains in a detected state until the Alarm Soak Period is complete, unless data indicates that the condition has cleared during the soak period.
Your ServAssure NXT administrator can set the Alarm Soak time to 0, in which case the soak period is eliminated, and the alarm moves directly to the Verified state.
Your ServAssure NXT administrator can set the length of the Alarm Soak Period differently based on alarm severity, so Critical, Major, and Minor alarms can have different soak times. For example, the soak period for a Major alarm might be set to 1 hour so that the alarm can be verified and fixed quickly. Similarly, a Minor alarm might have a longer soak period because it is less urgent.
If an alarm changes severity during the soak period, the length of the soak period changes accordingly, as shown in the following examples.
Assume the Minor, Major, and Critical soak periods are set as follows:
- Minor alarm: 3 hours
- Major alarm: 2 hours
- Critical alarm: 1 hour
For example, after soaking for 1.5 hours, an alarm changes severity from Major to Critical. The soak period ends immediately, because the alarm has already soaked for more than the Critical alarm soak period of 1 hour.
For example, after soaking for half an hour, an alarm changes severity from Critical to Major. The soak period will continue for another 1.5 hours, because the soak period has increased to 2 hours.
From the Detected state an alarm can move to the Verified or Pending Cleared state.