Analyze uses Solr to search ServAssure NXT for cable modems, which are populated by billing file ingests and indexed so they become searchable. If billing files do not include a particular MAC address, Solr has nothing to index and there is nothing to discover or display in search results.
Technicians frequently plug in modems, and even hourly billing file ingests require too much latency. The Locate Modem feature overcomes this obstacle by allowing forced location of MAC addresses. It does this by querying every known CMTS if an online modem exists with the specified MAC address, and bypasses Solr. Analyze can provide complete information on a modem much more rapidly.
The search results in this case will include an extra link that attempts to force locate a MAC Address. After searching every known CMTS, if a modem with that address is located, Analyze will display all the typical data. Until this modem is known in the Solr index, using this feature or accessing the search history are the only way to view this MAC address.
