An ideal use case for Modem Sessions is one where a telephony subscriber contacts customer support to report degraded voice service occurring only at certain times of the day. In this scenario, a customer support agent initiates a modem session for the reported cable modem for a period of 7 days. Over this period, the modem session polls the cable modem for SNR, CER, power levels, and possibly other KPIs at a 1-minute frequency. At the end of the 7-day session, customer support can use the data collected, along with available historical data, to determine the root cause of the degraded service.
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