| Problem | Possible Solution |
|---|---|
| Alarm filters for e-mail notifications have been set up, but no e-mail messages have been received. | The SDM must know the address of the remote mail server. This can be configured from Administration > Email Server. Verify that the e-mail address has been correctly entered in the alarm filter. Verify that the remote e-mail server is able to see messages from the SDM. |
| Invoked the Alarms View for a device and then right-clicked on an alarm to get the Event History, but no events display. | The SDM only maintains a record of the last 10,000 events. This event list is system-wide; therefore, if many devices are discovered on the SDM, older events for a particular device will fall off the list over time. To view up to seven days worth of event data, use the Event Details Report. |
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