Alarm Notes is a log that shows changes to the alarm over time, such as changes in state and severity. It contains linked timestamps, alarm acknowledgment, and comments added by users.
From the Alarm Notes you can jump to the time at which an event occurred, by clicking a link in the Timestamp column. See Obtain data from different points in time.
- From Global or Alarms view, in the
row for the alarm whose notes you want to view, click Select Action
> Notes.ServAssure NXT automatically enters these events into the Alarm Notes:
- Alarm is detected.
- Alarm changes state.
- Alarm changes severity.
- Soak time increases or decreases.
- Soak period completes.
- Frequency range for OFDM/A channel issues. Only the first note contains the frequency range. When the alarm is first generated, all the frequencies involved in the alarm are listed individually, but these eventually disappear.
- Channel name.
Alarm Notes contains the following information:
- Expand Row
: Click to
open the sub-table for a row. - Timestamp: Date
and time at which the event occurred.
Click a link
to jump
to Alarms view at the time at which the event occurred. The new time is
reflected in the breadcrumbs above the table as well as the Timeline. See
Obtain data from different points in time.NOTE: Timestamps reflect local time for the client. - Severity: The severity of the event at the time that the event occurred.
- State: The state of the alarm at the time the event occurred.
- Type: Type can
be:
- Lifecycle: Appears when an entry was made by the system or a comment was made by a user, unrelated to acknowledgment.
- Acknowledged: Appears in the Type column when a user has acknowledged an alarm.
- Unacknowledged: Appears in the Type column when a user has removed acknowledgment from an alarm.
- Comment: Appears in the Type column when a user has added a comment to an alarm.
- Username:
Username can be:
- System: Entry was made automatically by the system.
- <Username>: Username of the user who entered the comment.
- Description/Comment: Click the arrow at the left of the row to
see either:
- Description of a system entry, such as a change in state or completed soak
- Comment entered by a user
- Number of modems impacted for an alarm
- Number of issues for a category (for example, DS Power)
- Inspection points affected
- Frequency range for OFDM/A issues (only for the first note in the list)
- Channel
name
