If the data provided by your company includes customer or subscriber data, you can find customer and address information for a modem MAC address in the Cable Modems view.
To find customer information
for a Service Location
- Select the Service Location in Map view or Logical view.
- In Cable Modems view, click Gather Selected.
The MAC address for the selected Service Location turns purple and moves to the top of the table.
This picture shows a Customer ID and Street Address for a Service Location selected in Map view.
The Cable Modems table can contain the following customer information:
- Customer Id: The ID of the customer at the Service Location associated with the MAC address.
- Customer
Priority: Priority of the customer. A higher value denotes a higher
level of priority.
This column is hidden by default. To make it visible, click the gear and select the column.
- Street Address: Customer address information for the Service Location associated with the listed MAC address.
- Postal Code: Customer mail-sorting/region code, such as ZIP code or postcode.