Symptom: In order for telephone service to be functional on the DC Output UPS, telephone service
must have been purchased from the service provider and configured on your DC Output UPS.
The following steps should help in identifying the source of the problem.
| Symptom | Solution |
|---|---|
| The Power LED is not lit | Check to make sure the Telephony Gateway is plugged in and the outlet has power. Use only the external AC power adapter (if provided) and power cord included with the equipment. |
| The Online LED is not lit | Check the coax connection at the Telephony Gateway and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider. |
| The Telephone (Tel 1 or Tel 2) LED is not lit | Phone service has not been set up on that line. Contact your service provider. |
| The Telephone (Tel 1 or Tel 2) LED is blinking | There is a phone off hook somewhere in the house. Find that phone and hang it up. |
| The phone is plugged directly into the Telephony Gateway | Try a different phone. Make sure the new phone is a working phone. If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. |
| The phone is not plugged directly into the Telephony Gateway | Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled “Tel 1” for line 1, and “Tel 2” for line 2. |
| The Telephony Gateway is plugged into a wall outlet | Unplug the phone connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your service provider or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. |