Causes:
- Coaxial cable is not connected properly.
- Ethernet cable is not connected properly.
- Cable signal to the home is disrupted.
Solution:
- Check each end of the coaxial cable connection on the gateway and cable wall outlet. Use your hand to tighten each connector, if necessary.
- Check the Ethernet cable to make sure it is properly connected to the gateway and computer.
- On the front panel, check the status of the LED icons and refer to Front Panel LED Icons and Error Conditions to identify the problem.
- If you have cable television service, check your television to ensure your cable service is operating properly.
- If none of the above solutions resolves the problem, contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance.