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ServAssure FieldPro create modem record
Last Updated: July 07, 2026
To create a modem record on your mobile device:
  1. Tap the create icon on the main screen.
    FieldPro mobile main screen with two click-able images, a magnifying glass for search for a record, and a plus sign to create a new record. The plus sign is circled.
  2. Enter the MAC address for the modem and tap Continue.
    A connection is made and the following data is displayed: Device status, Collection status, Provisioning Facts, General snapshot, and Interface snapshot. For details, refer to ServAssure FieldPro modem record details.
  3. Tap Start Collection.
    Samples are collected from the modem for up to 2 minutes. Once the Collected samples equals the Required samples, the Stop Collection button becomes active. You can stop the collections or allow collections to proceed for the entire time.
    Once collection is completed, the modem record details collected to this point are again displayed.
  4. Click Next.
    The General Questions section appears.
  5. Answer the questions and tap Save.
    The modem record is created and you are returned modem record details for this MAC address.
  6. Tap Done to return to the main screen.
NOTE: A modem record can only be saved if the data collection was successful and the mandatory questions are answered.