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The ServAssure Poller service is configured with access to a privileged port. If Java is upgraded, or the system default is changed, the access is revoked, and you must run an Ansible upgrade of the ServAssure Poller service to restore access.

Alternately, you can restore access by running an Ansible tools playbook and restarting the ServAssure Poller service, as described in the following steps:

  1. On your Ansible host, navigate to the docsis-platform-ansible-2.14.x.x directory.
  2. Run the following tools playbook to reconfigure the privileged port access:
    poller-set-java-permissions.yml
  3. Restart the ServAssure Poller service.