Library · Customer Self-Service

web

You’re offline. This is a read only version of the page.

Skip to main content

More Sites
Index
All

Web Pages

Forums

Cases

Knowledge Articles
Search Filter Search
Sign in

Home

Home
Library

← Back to Articles

Fault management overview

Last Updated: July 07, 2026

Quick Navigation

← Prev Next →

Abbreviations and Acronyms
Access Domain Manager Keycloak Admin Console
Access filter sets
Access Kibana
Access Launch Management group application pane
Access metrics from an RxD
Access Modem Sessions
Access Network View
Access poll configuration from the device properties
Access poll reports from the device properties
Access reports at login
Access RxD metrics from the side navigation panel
Access ServAssure NXT
Access the About box
Access the Analyze application
Access the Configuration and Status page
Access the Fault page
Access the PreEQ module
Access upstream spectrum analyzer
Access User Security
Access VTM
Access VTM help
ACCP details
Acknowledge
Acknowledge alarms
Acknowledge all
Acknowledge an alarm
ACP Common Parameters
Actions tab
Active Network status icons
Add a Broadcast service group
Add a CAST Server
Add a Channel Index template
Add a channel template
Add a comment to alarm notes
Add a DAC
Add a frequency template
Add a generic devices
Add a group
Add a Narrowcast service group
Add a network and optionally start discovery
Add a new device in SDM
Add a new user
Add a PID Template
Add a service catalog
Add a service catalog entry
Add a transport stream template
Add a VARPD
Add a VEDS Data Plane Interface
Add a VUE
Add a VUE Redundancy Cluster from VTM
Add a VUE Syslog Receiver Configuration
Add an ACCP to a VUE
Add an inclusive filter to a filter set
Add an RxD
Add an Upstream OOB service group
Add and configure devices using a Comma Separated Value (CSV) File
Add and generate custom reports
Add comments and hide alarms
Add exclusive filter to set
Add Narrowcast streaming zone
Add new devices
Add new devices – copy existing devices
Add new Event Trap filter criteria
Add or modify dynamic VIPs and routes
Add RPDs/RMDs to ACCP
Add the generic device plug-in
Add User Role(s) to Domain Manager 2.x
Add User Role(s) to Domain Manager 3.x and later
Add, edit, or delete a standby server
Add, edit, or delete VUE interfaces
Adding the network elements
Additional fiber node information
Additional information about amplifiers view
Additional information about topology views
Additional topics
Address sorting
Adjust the timeline
Administration
Administration Tab
Affected FNs tab
Alarm
Alarm Central
Alarm details
Alarm details and history
Alarm Details Report (Fault Report)
Alarm lifecycle
Alarm macros
Alarm states
Alarm summary panel
Alarm Summary Report
Alarms
Alarms and errors
Alarms and issues
Alarms card row
Alarms table
Alarms view
Alarms, errors, input and output states
All ServAssure NXT applications installation
Allow Local Users feature configuration
Amplifiers
Amplifiers table
Amplifiers view
Analyze amplifier attenuation and power level
Analyze in-home issues
Analyze in-home issues in the topology
Analyze metrics for modems affected by an alarm
Analyze metrics for status and RF issues
Analyze Modem View
Analyze modem view - Restricted Access
Analyze Network View
Analyze OFDMA IUC efficiency with Alarm Central
Analyze OFDMA IUC efficiency with Modem View
Analyze RF issues for proactive alarms
Analyze status details
Another Nested Definition List
Ansible Java prerequisite
Ansible Java prerequisite
Ansible version required
Application server/UI installation
Application/ UI server installation verification checklist
Application/UI nodes user accounts
Application/UI server
Apply (upload) license file
Apply Grafana Patch for Video Channel Metrics display (Domain Manager 4.x and earlier)
Architecture components
ARRIS Device common parameters
Associated software packages
Associated software packages
Assumptions
Assumptions and caveats
Audit Log Report
Authorize a feature entitlement
Auto Configuration Sync
Auto Configuration Sync - Periodic
Auto Configuration Sync - Triggered
Auto refresh
Automatically create recommended graphs
Auxiliary Core Control Plane
Available documentation
Available documentation
Available Documents
Available summarization graphs
Back-office data flow
Backup a VTM database on Domain Manager
Backup and restoration
Backup for VTM migration
Back-up SDM Data
Between-session user preferences
BOOTP
BOOTP Troubleshooting Information
Breadcrumbs
Broadcast
Broadcast service group details
Browser requirements
Build a CSV File
Buttons and boxes at the top
Buttons and boxes at the top
Cable modem bit rate
Cable modem data usage
Cable modem issue types
Cable modem resets
Cable modem status history
Cable modems table
Cable modems table - Restricted Access
Cable modems view
Call for repairs
Cancel a CAST file set installation
Cannot log into the system
Cannot send or receive data
Capture controls — compatibility mode
Capture controls — impulse noise
Capture controls — standard mode
Capture controls — Static Pseudowire mode
Capture tab
Capturing Ethernet data
Cassandra database installation
Cassandra database installation verification checklist
Cassandra post-migration, upgrade advisory: Linux version upgrade checklist
CAST file set overview
CAST support overview
Certificate and DAC 6000 communication
Certificate and VUE communication
Change issue group table
Change password
Change password
Change password in EM
Change range shown on graphs
Change the IP Address of a device interface
Change the Map View Background at the server
Change the Map View Background locally
Change the severity level of logs sent to VPS #2
Change the side navigation panel display
Channel index limitations
Channel Index template management
Channel Plan details
Channel Plans
Channel roll-up of OFDM/A FEC parameters
Channel summary
Channel template details
Channel template overview
Channels tab
Check box and button at the top
Check boxes at the top
Check Cassandra rebuild status
Check for successful installation
Check for successful installation - heartbeat notification
Check read-ahead value for Cassandra data disks
Check SingleStore replication status
Check status of devices
Choose metrics display options
Clear an alarm
Cleared
Clone a Topology Set
CM parameters
CMTS — Network View
CMTS issue types
CMTS parameters
CMTS provisioning with ServAssure Collection Platform
Code examples
Collect VUE system status information
Collection of CLI Topics
Color indicators in the device properties window
Common shell commands
Common VUE operations
CommScope legal statements
CommScope legal statements
Community strings for Device Discovery
Community strings overview
Compare actual and configured parameters of devices
Compare in-channel responses
Compare RF parameters to thresholds
Compare two devices
Compatible hardware
Compatible software
Complete Broadcast "Channels & TS" identity
Complete Broadcast "Channels Only" created identity type
Complete Broadcast "TS Only" identity
Complete Broadcast Transport Streams
Complete Channel Config
Complete Downstream OOB "Channels & TS" identity
Complete Downstream OOB "Channels Only" identity
Complete Downstream OOB "TS Only" identity
Complete Downstream OOB Transport Streams
Complete Narrowcast "Channels & TS" identity
Complete Narrowcast "Channels Only" identity
Complete Narrowcast "TS Only" identity
Complete Narrowcast Channel Config
Complete Narrowcast RxD configuration
Complete Narrowcast Transport Streams
Complete RxD configuration
Configuration and Status
Configuration and Status Panel
Configuration and status tab
Configuration management
Configure a broadcast video Transport Stream
Configure a redundancy cluster
Configure a transport stream for LSM
Configure ACCP core
Configure ACCP Global Defaults
Configure alarm actions
Configure an index pattern
Configure and BootP a generic device
Configure Annex mode
Configure Ansible default files
Configure Ansible files
Configure broadcast video mapping
configure cable allow-cmsg-ambig-override
configure cable authstring
configure cable dsg client-id-list
configure cable dsg ds-frequency-list
configure cable dsg timer-list
Configure clean-up frequency for extended event storage
Configure dedicated on-demand poller
Configure devices/paths for performance polling
Configure downstream SCTE 55-1 Out-of-Band Multiplexer
Configure downstream SCTE 55-1 Out-of-Band Pass Thru
Configure e-mail server IP Address
Configure filter sets and filters
Configure filter sets to trigger asynchronous backups
Configure FTP
Configure global system settings
Configure launch device application parameters
Configure legacy Video On Demand transport stream
Configure log levels
Configure log levels to send logs to VPS #2
Configure Multiple Alarm Actions
Configure NTP
Configure Operation Status Data Displays
Configure passthru mappings
Configure performance polls
Configure PID mappings
Configure policy parameters for device backups
Configure PTP service
Configure RabbitMQ data directory location
Configure RabbitMQ installation location
Configure regional network partitions
Configure reserved port mapped OTS program
Configure RPC DEPI transport stream
Configure RPD/RMD metrics
Configure RTSP DEPI transport stream
Configure RTSP for LSM
Configure SDM Polls
Configure SDV for RPC
Configure ServAssure NXT for deployment
Configure ServAssure Poller service privileged port access
Configure ServAssure TFTP Receiver
Configure SFTP
Configure SNMPv3 CTM API
Configure Statistics Storage Duration
Configure Switched Digital Video for RTSP
Configure syslog alarms
Configure the capture of Ethernet data
Configure the Northbound Interface (NBI)
Configure Trap Receiver privileged port access for UDP
Configure upstream SCTE 55-1 Out-of-Band
Configure Upstream Spectrum Analyzer variables
Configure VUE system
Configured thresholds
Configuring a generic device for BootP
Configuring the Management Group Application
Confirm fast track prerequisites
Confirm licenses for required features
Confirm network and security changes
Confirm network and security changes
Confirm prerequisites - application server/UI
Confirm prerequisites - Cassandra database installation
Confirm prerequisites - fast track installation
Confirm prerequisites - HAProxy installation
Confirm prerequisites - heartbeat notification installation
Confirm prerequisites - NXT Engine cache installation
Confirm prerequisites - preinstallation setup
Confirm prerequisites - Solr installation
Confirm prerequisites - Trap Receiver server
Confirm prerequisites for pre-installation
Confirm RabbitMQ prerequisites
Confirm ServAssure Collection Manager prerequisites
Confirm ServAssure Poller prerequisites
Confirm upgrade prerequisites
Confirm upgrade prerequisites
Connectivity Score
Connectivity Score CMTS tab
Connectivity Score Historical
Connectivity Score Time Over Threshold graphs
Construct network diagram
Construct network diagram
Copy a channel template
Copy a frequency template
Copy a generic device
Copy a service catalog entry
Copy a service group
Copy a transport stream template
Copy an existing device
Counts
CPU Utilization graphs
Create a backup of a device
Create a Channel Plan
Create a device backup archive
Create a new filter instance for pre/user defined filter definitions
Create a new filter set
Create a SCTE 55-1 transport stream
Create an Entitlement Report
Create an nxtsupport user
Create an Upstream Spectrum Session
Create Catalog Entries
Create graphs
Create new Modem Session
Create table-based VOD VEs
Create Topology Sets
Create VTM User Accounts for Domain Manager 2.x
Create VTM User Accounts for Domain Manager 3.x and later
Customize Map Views
DAC 6000 Device
DAC details
DAC overview
DAC Program Queue Monitoring Setup
Data connection details
Data connection details
Data node application user accounts
Data pruning
Datacenter scenarios
De-authorize a feature entitlement
Deep-link to the Spectrum Capture application
Definition list examples
Definition list with key
Delete a CAST file set
Delete a CAST Server
Delete a channel index template
Delete a channel template
Delete a DAC
Delete a filter instance for an ethernet data capture
Delete a filter set
Delete a frequency template
Delete a generic device
Delete a Modem Session
Delete a network
Delete a PID Template
Delete a redundancy cluster
Delete a service catalog
Delete a service catalog entry
Delete a service group
Delete a Topology Set
Delete a Transport Stream Redundancy
Delete a transport stream template
Delete a VARPD
Delete a VUE Syslog Receiver Configuration
Delete an ACCP from a VUE
Delete an Alarm
Delete an Event Trap Filter
Delete an RxD
Delete community strings used for Device Discovery
Delete devices
Delete filters
Delete multiple continuous devices
Delete multiple devices
Delete the configuration of a filter instance
Deployment planning
Designate a poller as ServAssure TFTP Receiver
Detach a frame
Detailed requirements for each server/application type
Details — Network View
Detected
Determine load balancing requirements
Determine load balancing requirements
Determine system specifications
Determine system specifications
Device backup management
Device backups
Device communication status
Device configuration report
Device configuration status report
Device firmware upgrade considerations
Device Polls
Device reports
Device Window icons
Devices properties
Disable management of a device
Disable/enable the extended event feature
Discover devices
Discovery and firmware version discrepancies
Display an alarm event history
Display and hide columns
Display channel and alias
Display device properties
Display Event Details
Display historical channel distribution charts
Display overview
Display parameter flags
Display tab
Display tab options
Display Thresholds
Display, Filter, or Graph a Poll Report
Distributed Access Architecture (DAA) operation and configuration
Docker container packages
DOCSIS 3.1 MER parameters
DOCSIS data collection flow
Domain Manager framework components
Domain Manager operations
Domain Manager Platform
Download a sample CSV file
Download graphed data
Downstream OOB
Downstream OOB service group details
Downstream Path creation
Downstream Path properties
Downstream Paths
Downstream sub-tab
Drag and drop windows
Dynamic VIPs and routes configuration
Echo cavity size
Edit a Broadcast service group
Edit a Channel Index template
Edit a channel template
Edit a DAC
Edit a Downstream OOB service group
Edit a frequency template
Edit a Narrowcast service group
Edit a PID Template
Edit a service catalog
Edit a service catalog entry
Edit a transport stream template
Edit a VARPD
Edit a VEDS
Edit a VUE
Edit a VUE Syslog Receiver Configuration
Edit an ACCP on a VUE
Edit an existing Topology Set
Edit an RxD
Edit an Upstream OOB service group
Edit Narrowcast streaming zone
Edit the hosts file
Element selection tool (polygon)
Email and notification services
Email/notification services
Enable or disable Auto Failback
Enable or disable suspension on redundancy cluster
Enable SingleStore multidatacenter
Enable spectrum analysis
Enable TS redundancy
Enable TS redundancy suspension
Enable/Disable a filter instance for ethernet data capture
Enable/disable a filter set
Enable/Disable a Transport Stream Redundancy
Enabling Cassandra multidatacenter using Ansible
Enabling SingleStore multidatacenter using Ansible
End High Rate Polling session
Entitlement feature descriptions
Entitlement report overview
Entitlements
Ethernet data capture
Event
Event Details Report
Event Summary Report
Events
Events Pop-Up Menu
Examine cable modems
Examine cable modems
Example
Execute a command for an alarm
Export Alarm Details Report
Export Alarm Summary Report
Export data to CSV
Export device backups to an archive
Export Event Details Report
Export Fault Name Reports
Export poll reports to XML files
Export RTSP/RPC configuration
Export service catalog entries
Export service groups as CSV file
Export the Event Summary Report to a CSV or XML file
Export Topology Sets
Export VUE server, or RC, or OOBM configuration
Extending analysis time
External Ethernet polls
External SNMP polls
External SNMP Polls
Fail over a Transport Stream Redundancy
Fast track installation
Fast-Track installation
Fast-track installation procedure
Fault
Fault Management
Fault management - Alarms
Fault Management - Network Events
Fault management overview
Fault Name Report
Fault Tab
Feature entitlements supported by SDM
Fiber node view
Fiber node view
Fiber node view (breadcrumbs)
Fields
File copy methods
File copy methods
Filter
Filter messages for Northbound Interface
Filter proactive and outage alarms
Filter the list of devices
Filter top alarms by region
Filtering Poll Report Data
Find CMTS outage alarms
Find customer information
Find NCN outage alarms
Find outage alarms
Find proactive alarms
Find upgrade instructions
Firmware Version
Fit selection on the topology
Fit selection on the topology
Fixed issues
Fixed issues
Force a failover to the Standby Server in a VUE Redundancy Cluster
Format a device list CSV file
Format a parameter list CSV File
Frequencies operating on multiple channels
Frequency template details
Frequency template overview
Gear menu
General controls
General controls — all modes
General device management
General troubleshooting information
Generate Frequency template(s) from a Distribution
Generic Device Plug-in Firmware Type
Generic device support
Get data about objects in topology views
Get more data about alarms
Getting started
Global Configuration
Global Configuration fields
Global port matrix
Global search
Global search - Restricted Access
Global top alarms table
Global view
Global view (breadcrumbs)
Graph a modem session
Graph poll report data
Graph RF trends over time
Graph settings
Graph timeline
Graphic examples
Groups in SDM
HA active-active solution
HAProxy installation
HAProxy installation verification checklist
HAProxy nodes user accounts
Hazard statements and long quote example
Heading 2 example
Heading 3 example
Heading 4 example
Heading 5 example
Heading 6 example
Heartbeat notification installation
Hide acknowledged alarms
Hide or resize panes
Hierarchy
Hierarchy search, check boxes, and refresh
High availability
High availability with redundancy
High level system architecture
High Rate Polling
High Rate Polling deep links
High Rate Polling KPIs
High Rate Polling window
High-availability environment
Highlight a line
Highlight elements powered by a power supply
Historical — Network View
Historical tab
Historical view
Holds and averages
Home screen
host_inventory file
host_inventory file definitions
How Connectivity Score is calculated
How events and alarms are generated
How to use ServAssure NXT help
HTTP
I don't have a dial tone when I pick up the phone
ICMP Ping
Icons at the left
Identify notification servers
Identify SMTP servers
Identify SMTP servers
Identify SSL certificate requirements
Identity Panel
Identity Tab
Impact on existing playbook
Import a device backup
Import global system settings
Import log levels
Import mapping configuration
Import OOB multiplexer configuration
Import redundancy cluster configuration
Import RPD/RMD to ACCP
Import RTSP configuration
Import service catalog entries
Import Service Groups from CSV file
Import syslog configuration
Import Topology Set file format
Import/Export configuration information
Improve performance in Chrome
Improve performance in Firefox
Improve performance in Microsoft Edge
Impulse noise capture — test tab
In-channel response
In-channel response graph elements
Info tab
Info tab
Ingress, impulse, and AWGN captures (compatibility mode only)
In-Home issue types
Initiate a compare
Initiate a poll of network devices
Input port status in VUE OOBM
Input Transport stream redundancy
In-session user preferences
Insight Reporting
Insight Reporting user configuration considerations
Insight Views multidatacenter failover
Inspect numerical data
Install a CAST file set
Install and Configure Application Server/UI software
Install and configure Cassandra database software
Install and configure HAProxy software
Install and configure heartbeat notification software
Install and configure NXT Engine software
Install and configure RabbitMQ software
Install and configure ServAssure Collection Manager
Install and configure ServAssure Poller nodes
Install and configure Solr software
Install and configure Trap Receiver software
Install Cassandra multidatacenter
Install Docker
Install power supply
Install self-signed VUE certificates on VTM
Install ServAssure Collection Platform
Install ServAssure L2TP Receiver nodes
Install Site B multidatacenter
Install VTM on Domain Manager
Installation
Installation
Installation and configuration
Installation and configuration
Installation and management server
Installation checklist
Installation checklist
Installation management server
Installation options
Installation steps
Integrate with Insight Platform
Integrate with ServAssure Collection Platform
Integration with Dashboard
Integration with Insight Reporting
Integration with Insight Views
Integration with other Assurance products
Integration with ServAssure Collection Platform
Integration with Trap Receiver
Intended audience
Intended audience
Interactive Path Polls (Upstream or downstream Paths)
Interpreting the metric graphs
Introduction
Introduction
Introduction
Introduction to ServAssure Collection Platform
Introduction to ServAssure NXT
Introduction to ServAssure NXT views
IRT 1000 / 2000 Device
Isolate a metric
Isolate issues on Tap Coefficient graph
Issue group information
Issue group modems and statistics
Issue types and RF parameters
Issues group tab
Issues in this release
Issues specific to compatible devices and equipment
Issues tab
Jump to a time
Key performance indicators
Kibana dashboards/widgets creation process
Known issues
Known issues
L2TP Receiver and Docker prerequisites
Latest modem counts
Launch device application
Launch Device Application
Launch EM
Launch High Rate Polling
Launch the Management Group application
LDAP Security overview
LDAP Server Configuration
Legend
License Manager
Licensing
List available device backups
List style examples
Load balancing
Load device firmware
Load external SNMP Polls
Loading external Ethernet Polls
Locate modem
Locate outage problem areas
Locate proactive problem areas
Log filtering
Log in to the management UI
Log on to the SDM
Logging nodes - users
Logical view
Logical view - Restricted Access
Logical view layout
Logout of the VTM
Loss of input stream
Loss of input stream for UDP mappings
Manage CAST Servers
Manage device discrepancies with Configuration/Status Page
Manage multiple devices overview
Manage VUE servers and its interfaces
Management control parameters
Management Control Parameters
Management Operations
Management Operations
Managing PID templates
Managing service catalog entries
Managing service catalogs
Managing service groups
Manual capture (compatibility mode only)
Manual DEPI Session ID range expanded
Manually add a redundancy cluster
Manually add community strings for Device Discovery
Manually backup the VTM database on Domain Manager
Manually configure auto mapping
Manually configure broadcast video mapping
Manually configure downstream SCTE 55-1 OOB multiplexer
Manually configure global system settings
Manually configure log levels
Manually configure passthru mappings
Manually configure PID mappings
Manually configure Switched Digital Video for RTSP
Manually configure syslog alarms
Map view
Map view - Restricted Access
Mapbox access token configuration
Mapping of MIB regStatus value to modem status
Mapping UI display names to API names and MIB values
Mappings
Marker states
Markers
Message: Cannot log into the system
Metadata specifications
Method 1
Method 1
Method 2
Method 2
Metrics nodes - users
Migrate VTM 1.6 to VTM 2.1
Modem flap parameters
Modem Session retention
Modem Sessions
Modem Sessions KPIs
Modem Sessions permissions
Modem Sessions use case
Modem summary
Modify a filter instance for ethernet data capture
Modify a filter set
Modify a Transport Stream Redundancy
Modify an existing VUE Redundancy Cluster
Modify existing filters
Modify storage duration settings
Modify system configuration
Modify tasks for multiple devices
Modify the configuration of a filter instance
Modify the ethernet data capture/data filter configuration
Modify the network parameters
Modify VUE Global Configuration
Modulation indicators
Module information
Module Information
Monitor IP address interface in a VUE server
Monitor VUE servers/RCs
Monitor VUE system
Monitoring
Move through time
Move through time
Moving a VUE under VTM management
MPS Device
MSD Test
MTA columns
MTA tab
Multidatacenter deployment
Multidatacenter deployment - failover operation
Multidatacenter deployment - normal operation
Multi-interface configuration
Multi-interface configuration
Multi-interface support
Multi-interface support
Multiple Device/Path Configuration:
Multiple selection
Multiple selection example
Multi-select on touchscreen devices
Mux panels
Naming services
Naming services
Narrowcast
Narrowcast service group details
Narrowcast streaming zone details
Narrowcast streaming zones
Narrowcast streaming zones
Navigate the topology views
Navigate the UI
Navigate VTM using alarms dashboard
NC 1500 Device
Need for Upstream Spectrum capture
Network
Network bandwidth requirements for all servers
Network bandwidth requirements for all servers
Network configuration troubleshooting information
Network connectivity data flows between nodes
Network considerations
Network considerations
Network interfaces
Network IP
Network issue types
Network mapping from Discovery Properties Window
Network Mapping from the new group window
Network security considerations
Network security considerations
Network services
Network services
Network View hierarchy
Network view selections
Networks
New features
New features
New Features for ARRIS PDF Plugin
New filter instance for ethernet data capture information
New in this release
New in this release
New in this release
New in this release
New in this release
New in this release
Next steps
Next steps after a successful installation
Next steps following deployment
No topology mode
Node combining network alarms
Non-high-availability environment (PoC only)
Northbound Interface
Note examples
Notes
NSI — Network View
NXT engine API access for spectrum sessions
NXT Engine cache installation
NXT Engine cache installation verification checklist
NXT Engine nodes user accounts
Obtain data from different points in time
Obtain software
Obtain software
OFDM and OFDMA issue types
OFDM/A parameters
OFDM/A tab
OFDM/A table
OFDM/A view
OM 1000 Device
Open other applications from Analyze Network View
Open other ServAssure NXT applications from Alarm Central
Open other ServAssure NXT applications from Analyze Modem View
Open other ServAssure NXT applications from High Rate Polling
Open other ServAssure NXT applications from Modem Sessions
Open Source and Third Party Licenses
Operating system requirements
Operating system requirements
Operating system requirements
Operation Status Records
Operational alerting
OS user account detail by application
Other controls
Other SDM Operations
Outage alarms
Outage alarms in the alarms table
Out-of-Band Multiplexer configuration
Overview tab
Parameters tab
Partial Service Impairment reasons
Partial Service Partial Channel reasons
Pass Thru mappings
Patents
Pending cleared
Perform a VEDS teardown
Perform a VTM database backup
Perform a VTM database restoration
Perform fast track installation
Perform forced failover on redundancy cluster
Perform forced failover on TS redundancy
Perform ServAssure Collection Platform upgrade
Perform upstream impulse noise capture
Perform US spectrum capture
Performance
Performance considerations
Performance considerations
Performance monitoring overview
Performance Panel
Performance Poll Reporting by Devices/Paths
Performance Poll Reporting by SDM Ethernet
Performance poll reports
Performance poll reports overview
Performance polls
Performance polls overview
Performance Tab
Physical fiber nodes
PID mappings
PID Template details
Planning phase
Planning phase
Post-installation
Power LED icon is off
PreEQ
Preface
Pre-installation commands
Pre-installation setup for all servers
Pre-installation setup procedure
Pre-installation tasks
Preparation phase
Preparation phase
Prepare system configuration information
Prepare system configuration information
Preparing to use Ansible
Prerequisites
Prerequisites
Prerequisites for service group creation
Preserve RabbitMQ custom configuration
Prioritize alarms
Prioritize by type, size, and severity
Proactive alarms
Proactive alarms in the alarms table
Process a Trap for generic devices
Procure hardware
Procure hardware
Product changes
Product changes
Product overview
Product overview
Production requirements
Program mapping error
Propagate proactive alarms
PTP DSCP configuration
Queue schedulers
RabbitMQ custom configuration preservation
RabbitMQ installation
RabbitMQ nodes
RabbitMQ nodes - users
Reapply Configuration
Reasons for using Connectivity Score
Reboot
Reboot devices remotely from the device communication status window
Rediscover network
Redundancy Cluster summary status
Reference documents
Reference topics
Refresh DAC inventory
Reindex an RxD
Remove alarm acknowledgment
Remove device backups
Remove RF statistics
Replace a channel template
Replace a Device
Replace a frequency template
Replace a transport stream template
Replace an RPIC in a duplex chassis
Replace an RSM in a duplex chassis
Report
Reported issues
Reported issues
Request license file
Request license for VUE
Required Domain Manager Patches
Requirements for application server types
Requirements for cache node servers
Requirements for data node servers
Requirements for demos using 150,000 devices or fewer
Requirements for proxy node servers
Requirements for search node servers
Requirements for Trap Receiver node servers
Requirements for UI node servers
Reset user preferences
Resolve VUE server Config Sync discrepancy
Restart after reboot patch
Restore a device configuration from backup
Restore a VTM database on Domain Manager
Restore SDM Data
Restore VUE configuration
Restore VUE server configuration
Restricted Access differences
Results
Return type parameters
Review service group configuration
Review Service Group Statuses
Review system requirements
Review system requirements
RF statistics for proactive issues by frequency
RPD 1000/2000 Device
RPD/RMD metrics
RSM and RPIC replacement
Rules for Bootp Vendor Tag Entries
Rules to select RC-servers
Run the site validation script
Run the Virtual Spectrum Analyzer
RxD (Remote PHY Device or Remote MAC PHY Device ) overview
RxD card row
RxD details
Safety and Regulatory Information
Sample Ansible files
Sample task topic
Sample task topic with a table
Save configuration/status of VUE using Element Manager
Scalability parameters for Gen 1
Schedule a device backup operation
Schedule CAST Server synchronization
Score
SC-QAM parameters
SC-QAM tab
SC-QAM table
SC-QAM view
Screen Behaviors and Table Entry Validation
SDM common parameters
SDM Device
SDM Health Status
SDM Help
SDM management
SDM poll reports
SDM poll reports overview
SDM Quick Start Guide
SDM User interface components
Search channel
Search for alarms
Search for details
Search for events
Search for MAC addresses
Search history
Search Modem Sessions
Search Network View Hierarchy
Search the tree
Search this help system
Security
Security
Security recommendations
Select a component
Select a component
Select a MAC address in cable modems view
Select a parameter
Select a row in the SC-QAM or OFDM/A table
Select a service location in the map
Select an amplifier
Select lines
Select new data to graph
Selection
Selection based on change in value
Selection by view
Selection by view
SEM Device
Send an alarm e-mail notification
ServAssure Collection Manager installation
ServAssure Collection Manager nodes
ServAssure Collection Manager nodes - users
ServAssure Collection Platform administration
ServAssure Collection Platform applications
ServAssure Collection Platform architecture
ServAssure Collection Platform components
ServAssure Collection Platform deployment steps
ServAssure Collection Platform host_inventory
ServAssure Collection Platform port matrix
ServAssure Collection Platform site_vars
ServAssure FieldPro
ServAssure FieldPro access
ServAssure FieldPro common use cases
ServAssure FieldPro create modem record
ServAssure FieldPro create modem record
ServAssure FieldPro custom configuration
ServAssure FieldPro desktop create modem record
ServAssure FieldPro desktop search
ServAssure FieldPro mobile search
ServAssure FieldPro modem record details
ServAssure FieldPro search
ServAssure L2TP Receiver
ServAssure multi-product upgrade order
ServAssure NXT administration
ServAssure NXT architecture
ServAssure NXT Configuration
ServAssure NXT data flow
ServAssure NXT deployment models
ServAssure NXT external sites allowlist
ServAssure NXT host_inventory file
ServAssure NXT icons
ServAssure NXT multidatacenter failover
ServAssure NXT requirements
ServAssure NXT scale out options
ServAssure NXT site_vars file
ServAssure NXT time zones and date formats
ServAssure NXT upgrade procedure
ServAssure NXT with ServAssure Collection Platform
ServAssure Poller installation
ServAssure Poller nodes
ServAssure Poller nodes - users
ServAssure TFTP Receiver
Server and virtual machine requirements
Server or virtual machine requirements
Service catalog details
Service catalog entry details
Service catalogs
Service Group card row
Service group CSV definitions
Service group summary
Service groups
Set Audit Parameters
Set Auto Failback in a redundancy cluster
Set markers
Set the state (enabled/disabled) of a Filter Instance
Set up broadcast video
Set up Insight Views inventory files
Set up Insight Views site_vars files
Set up inventory files
Set up Legacy video on demand
Set up LSM transport stream to support DTA boxes
Set up SCTE 55-1 Out-of-Band Pass Thru
Set up ServAssure Collection Platform
Set up site_vars files
Set up Switched Digital Video for RPC
Set up Switched Digital Video for RTSP
Set up X and Y axes
Settings tracked between browser sessions
Severity levels
Severity of outage
Share a metrics dashboard
Share a metrics panel
Show full information
Shut down the SDM Server
Sign in and sign out
Single Device/Path Configuration:
SingleStore assumptions and caveats
Site Details
Site details
site_vars file
site_vars file definitions
Size of selection
Sizing requirements
Sizing requirements for servers and virtual machines
SkyVision View colors
SmartStream Device Manager (SDM)
SNMP Community String Parameters
SNMP Request
SNMP Trap
Software components
Solr nodes user accounts
Solr search installation
Solr search installation verification checklist
Sort and resize Active Window Spreadsheet formats
Sort by street address
Sort columns
Special instructions
Special instructions/considerations
Special selection
Spectrum analyzer selection states
Spectrum view
Standard capture
Standard installation
Standard installation
Start and stop ethernet data capture
Start discovery from Discovery Management Window
Start the client
Start the SDM Server
Static Pseudowire capture
Stats tab
Status
Status
Status
Status Save
Step 1 - Where to Run and View the SDM Client
Step 2 - Run SDM Client
Step 3 - Load Device Firmware
Step 4 - Group/Organize Devices
Step 5 - Device Discovery
Steps to use the new playbook
Steps to use the new playbook
Stop a Discovery
Stop a Modem Session
Stop management of a device
Sub-Carrier tab
Sub-tables
Success checklist after installation
Summarization graph distribution
Summarization view
Summary category
Summary tab
Summary tab
Summary tab
Supported CMTS and DAA devices
Suppression
Suspend or resume an VUE Redundancy Cluster server
Suspend/Unsuspend a Transport Stream Redundancy
Sync RC configuration between VTM and VUE
Synchronize
Synchronize alarms
Synchronize Northbound Destinations
Synchronize RxDs
Synchronize VUE server clocks using PTP
Synchronizing the SDM with CAST Servers
System login access
System login access
System security services
System security services
Table examples
Tap coefficients
Tap coefficients graph elements
Task Topics
Technical services
Technical training
Template replacement
Templates
Tenant configuration
Tenant creation
Tenant options
TFTP
Third-party packages
Time of selection
Time over threshold summarization
Time panel
Time synchronization
Time synchronization
Timeline
Topology
Topology in map and logical views
Topology in Map and Logical Views
Topology overview
Topology Report
Topology Sets
Transport stream details
Transport stream output states
Transport Stream Redundancy
Transport stream template details
Transport Stream template overview
Transport streams
Trap destination parameters
Trap Destination Parameters
Trap forwarding
Trap forwarding
Trap Receiver server installation
Trap Receiver server installation verification checklist
Tree
Tree view
Troubleshoot based on priority
Troubleshoot configuration management issues
Troubleshoot discovery issues
Troubleshoot issues that comprise an alarm
Troubleshoot ServAssure NXT
Troubleshooting
Troubleshooting
Troubleshooting access issues
Troubleshooting alarms
Troubleshooting Firmware Management Issues
Troubleshooting installation issues
Troubleshooting topics
UDP mappings
UDP port mapping transport streams
UDP, PID, and PassThru input states
Undo add/configure devices
Unified Model Concept Topic
Unified Model Reference Topic
Unified Model Task Topic
Unified Model Task Topic 2
Uninstall Docker
Unload external ethernet polls
Unload external SNMP Polls
Upgrade device firmware already installed on SDM
Upgrade existing device firmware
Upgrade path
Upgrade ServAssure Collection Platform
Upgrade ServAssure NXT
Upload license for VUE
Upload the CSV File
Upstream OOB
Upstream OOB service group details
Upstream Path creation
Upstream Path properties
Upstream Paths
Upstream Spectrum analysis compatibility
Upstream spectrum analyzer
Upstream Spectrum capture summary
Upstream Spectrum Session actions
Upstream Spectrum Session gear menu
Upstream Spectrum Session heat map
Upstream Spectrum Sessions
Upstream sub-tab
Upstream Triggered Spectrum Capture support
Use the List View option
Use View List feature
User accounts by application
User interface conventions
User interface data flow
User interface description
User interface flow
User interface reference
User preferences
User-defined report parameters
User-defined reports
Using the SDM as a Headend Element Manager
Validate L2TP connectivity
Validate PNM file transfer
Validation
VARPD details
VARPD overview
VEDS overview
VEDS RPC mode details
VEDS RTSP mode details
Verfiy device list CSV file
Verified
Verify Ansible connectivity
Verify fast track installation
Verify installation or upgrade
Verify queue scheduler settings
Verify RabbitMQ database installation
Verify ServAssure Collection Manager installation
Verify ServAssure NXT upgrade
Verify ServAssure Poller installation
Verify sysctl parameters
Verify Transparent HugePages disabled
Version compatibility
Version compatibility
Versions supported for upgrades
Versions supported for upgrades
Video Channel Metrics display
Video Topology Manager (VTM)
View a Transport Stream
View ACCP, RPD, RMD and its associated channel status
View alarm notes
View alarm notes for proactive alarms
View all alarms
View all Events
View and select Topology Sets
View available CAST file sets
View available sessions
View cable modem status history
View cable modem status history
View CAST agent information
View CAST file set updates
View channel plan
View data in a tree hierarchy
View historical channel distribution
View historical channel utilization
View live spectrum capture
View modem status and data collection times
View modem status in the topology
View modulation changes
View outage alarm severity
View Partial Service information
View pipes
View PreEQ data by alarm
View PreEQ data by modem
View proactive alarm severity in the topology
View SDM Device inventory
View split modulation or frequency
View the most recent data
View top alarm details
View Trap details
View VARPD stats
View VTM logs
View, add, edit, or delete RTSP/RPC using VEDS
View, delete, or edit Mappings
View, edit, and delete transport stream redundancy
View, edit, or delete ACCP and its RPDs/RMDs
View, edit, or delete OOBM Transport Streams
View, edit, or delete RPDs/RMDs
View, edit, or delete Transport Streams
Viewing historical graphs
Viewing Upstream Spectrum Sessions
Virtual Spectrum Analyzer
Visualize data
Visualize data with Tweaks
VTM alarms
VTM alarms dashboard
VTM and DAA solution architecture
VTM client requirements
VTM configuration
VTM module
VTM overview
VTM requirements
VTM software characteristics
VTM User Management
VUE card row
VUE Configuration synchronization
VUE coordinated transport streams
VUE details
VUE Element Manager
VUE log curation
VUE log file locations
VUE logging
VUE Metrics support
VUE OOBM PBQ and PID statistics
VUE overview
VUE Redundancy Clusters
VUE Status
VUE Status
VUE Syslog event notifications
VUE Syslog Receiver Configuration fields
VUE Syslog Receiver Configurations
VUE system maintenance
What is an alarm?
What's new
What's new
Wi-Fi devices cannot send or receive data
Work with alarms
Work with graphs
Work with tables
X and Y axes
Zoom
Zoom in and out
Zoom in or out on a capture
Zoom in or out on an area

YouTube Channel

© 2026 Vistance Networks, Inc. All rights reserved.

Accessibility | Supplier Responsibility | Ethics | Privacy & Cookies | Do Not Sell My Information | Terms | Trademarks